Terms and Conditions

The following Terms and Conditions will apply to all bookings at Y Bwthyn Holiday Cottages. All bookings will be governed by UK and Welsh law.

We are Mr and Mrs P L Lupton of Y Bwthyn Holiday Cottages. In these booking conditions references to you or yours include the first named person on the booking and all persons on whose behalf a booking is made or to any other person to whom a booking is transferred.

Accuracy of information

We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, changes and mistakes can happen, and we reserve the right to amend in such circumstances.

No contract will exist between us until we receive your deposit/full balance (as applicable) at which time a legally binding contact will exist between us, and members of your party will be bound by our terms and conditions. We will undertake to make the property available to you for the rental period set out in the booking confirmation. Please check details on the booking confirmation and inform us of any discrepancies by return.

The party leader must be at least 18 years of age at time of booking, please note we do not accept bookings from groups of people under the age of 25.

Deposit

A non-refundable deposit of 25% of the rental cost will be payable at the time of booking.

If the booking is made within 6 weeks of the proposed rental period full payment is required at time of booking.

Balance

Any remaining balance must be paid no later than 6 weeks before the arrival date or as previously agreed with us. In the event of the balance not being received by the due date then we will treat the booking as having been cancelled by you.

Payments to be made by card/ bank transfer.

Cancellations

If you cancel your holiday more than 6 weeks before it is due to start, then your deposit will be forfeited . If you cancel within the 6 weeks prior to the holiday, then the full balance remains due. In the event of a cancellation, we will attempt to re-let the property. If we are able to do so, then we will refund the balance payment less any discount and costs that we may have had to offer or incur to secure the re-let.

Travel Insurance

It is a condition of our agreement that you are covered by adequate travel insurance for your stay. Such insurance should at a minimum cover your losses due to cancellation, medical issues and repatriation resulting from such. Your travel insurance should also include cover against any Covid-19 issues which may affect your booking. If you choose to travel without adequate travel insurance, we will not be liable for any of your losses.

We strongly recommend that you take out suitable travel insurance when booking your holiday.

Use of the Property

Only individuals listed on the booking form are entitled to stay overnight in the property. If there is any change to the original information on the booking form, then we must be advised in writing as soon as possible.

The property is to be used solely for the purpose of a holiday.

Arrival and Departure times

Our changeover day is normally Friday. During peak season this cannot be changed. If during low season you wish to discuss a different day, please contact us prior to booking.

The cottage will be available to you from 4pm on day of arrival. We ask that you vacate the property before 10.00am on the day of departure so that it may be cleaned in preparation for the next guests.

Towels and Linen

Bed linen and towels are provided. Also, tea towels for the kitchen.

Damage to the Cottage, Fixtures and Fittings

Please leave the property as you would wish to find it and in the same state of repair as at the commencement of your holiday. Should any specialist cleaning be required we reserve the right to make additional charges.

In the event of accidental damage or of an appliance not working, please inform us as soon as possible. We cannot consider any claim for loss of enjoyment for defects not notified to us whilst you are in residence at the property.

Accidents and Breakages

Accidents happen

We reserve the right to charge for non-trivial damage however caused (although we would not charge you for the odd glass or plate breakage, please let us know so that we can replace).

Please inform us of any accidents and breakages a soon as possible to enable us to replace for the next guests, this is imperative with mattresses as we cannot replace with a new mattress in the turnaround time. (This is Wales)

Smoking

Smoking is strictly forbidden inside the cottage. If you smoke outside, please do not leave cigarette butts on the floor please allow to cool and put in the bin. Should this not be adhered to, and extra cleaning be needed we reserve the right to claim the additional cost.

Disabled Guests

Please contact us prior to booking to confirm suitability.

Children

We can provide a bed guard, travel cot and highchair these are a free service but used at your own risk. We do not provide bedding for the travel cot.

Dogs

We allow 2 well-behaved, house-trained dogs, over the age of 1 year, into the properties on the condition that they are pre-booked and are not left unattended in the property, unless crated. If your pets like to sit on the furniture, please make sure you bring throws to protect our property.

Please ensure that your dog does not cause a nuisance to our neighbours with noise and Faeces.  Please respect our neighbours and do not let your dogs encroach on their property.

We have taken all steps to ensure that the garden is secure but cannot be held responsible for escapees.

Please ensure that you remove all dog faeces from the garden on a regular basis and make sure all are removed prior to departure.

There is a short hose at the bottom of the steps for rinsing of the dogs after walks and beach trips please use, Doggy towels are provided for all pre booked dogs.

Wi-fi

We provide Wi-fi for your use at no extra charge. If there is a problem with the connection, we will endeavour to get it working as soon as possible but in the event of circumstances beyond our control we cannot guarantee an uninterrupted service. The Wi-fi is to be used only for lawful purposes. Downloading or viewing of illegal matter is strictly prohibited.

Neighbours

Please be considerate we are a small community and value our relationship with our neighbours.

Keys

The Keys to the property will be your responsibility during your stay and any costs incurred through loss, damage, loss of access to the property as a result of lost keys or keys not being returned will be charged in full (This could include a lock change).

Right of Entry

You agree to allow us or our representative access to the property at any reasonable time for essential maintenance or urgent reason during the period of your holiday.

Complaints

We hope you have a trouble free and enjoyable holiday. Should you feel that you have cause for complaint we would be grateful if you could contact us immediately in order that we are given the opportunity to put things right. We regret that we are unable to consider complaints that are notified to us once you have returned home.

Unavailability of Property

If for any reason beyond our control the property is not available on the dates booked, for example , as a result of flooding, all monies will be refunded in full but the hirer will have no further claim on the owners.

Liability

Your personal belongings and those of your party are left at the property at your own risk.

We accept no liability to you or your party for any loss, damage or injury how so ever caused during your stay at the property, except to the extent such loss, damage, or injury is caused by our negligence or wilful default.